Does your Chevy have an open recall? Send us the VIN and we will check
Service · Recall CheckDoes your Chevy have an open recall? Send us the VIN and we will check
Quick answer Put your 17-character VIN in the form below. Our service department runs it in GM’s system, which lists every open recall and field action for that exact vehicle, and we contact you within one business day with what is open and how long the repair takes. Recall repairs are free, parts and labor, on any Chevrolet, Buick, GMC or Cadillac, no matter where you bought it. Free delivery and loaner vehicles are available when scheduling allows.
Check my vehicle for recalls
Takes about a minute. We only use this to run the recall check and contact you about the result.
Prefer to text? Send the VIN to 405-400-0435. Prefer to call? Service is 405-400-0435, Monday–Friday.
How it works
Send the VIN
Use the form or text it to 405-400-0435. The VIN is on the driver’s side of the dash at the windshield, the driver’s door sticker, your insurance card or your registration. It looks like 1GCUDEED8RZ123456.
We run it in GM’s system
Public lookups go by year, make and model and can miss or over-include. The dealer system is by VIN and shows exactly what is open on your vehicle, including recalls where the parts are not released yet.
We call or text you with the answer
Within one business day. If nothing is open, we tell you that and you are done. If something is open, we tell you what it is, how long it takes, and whether parts are in stock.
Book it, free of charge
Recall work is no cost to you. Book online for a time that suits you, ask about a loaner, or ask about our afternoon special if you want to add paid work to the same visit.
What a recall check covers
Safety recalls
Defects GM or NHTSA has determined affect safety: airbags, brakes, steering, fuel system, seat belts, software that controls any of those. Always free to repair.
Emissions recalls
Fixes required to keep the vehicle within emissions rules. Also free.
Customer satisfaction programs
GM-paid fixes for known issues that are not safety defects, usually with a time or mileage window. We will tell you if your vehicle qualifies and how long the window runs.
Software updates
Many current recalls are a software reflash that takes under an hour. Some can be done over the air; the VIN check tells us whether yours already went through.
Check it yourself, if you would rather
Two public lookups work for any vehicle: NHTSA’s VIN search at nhtsa.gov/recalls, and GM’s owner site at my.chevrolet.com. Both are free. The difference with sending it to us is that we check the dealer system, see parts availability, and can put the repair on the schedule in the same conversation.
Common reasons people find out late
- Bought used. Recall notices go to the address GM has on file, which is often the previous owner. The VIN is the only reliable way to know.
- Moved. Same problem: the letter went to the old address.
- Assumed it was done. A recall announced in year one may not have had parts until year two. The check shows whether the repair was actually completed.
- Ignored the letter. It happens. The repair is still free, no matter how long ago the notice went out.
Frequently asked questions
How do I check if my Chevy has a recall?
Send us the VIN using the form on this page, or text it to 405-400-0435. Carter Chevrolet's service department runs it in GM's system, which shows every open recall and field action for that exact vehicle, and we contact you within one business day. You can also check yourself at nhtsa.gov/recalls or my.chevrolet.com.
Is recall repair free?
Yes. Safety recall repairs are performed at no charge to the owner, parts and labor, regardless of the vehicle's age, mileage or warranty status. There is no doc fee or any other charge from Carter for recall work.
Do I have to be the original owner or have bought the vehicle from Carter?
No. Recalls follow the VIN, not the owner. Any Chevrolet, Buick, GMC or Cadillac can have its recall work done at Carter whether you bought it here, elsewhere, or used.
Where do I find my VIN?
On the driver's side of the dashboard where it meets the windshield, on the sticker inside the driver's door jamb, on your insurance card, and on your registration. It is 17 characters, letters and numbers, with no letter I, O or Q.
What if the recall parts are not available yet?
Some recalls are announced before the fix is ready. If that is the case for your vehicle we will tell you, put you on the list, and contact you when parts arrive so you are not making a trip for nothing.
Can you check a vehicle that is not a GM?
We will run the VIN through the national (NHTSA) database for any make and tell you what is open. Recall repairs have to be performed by a dealer for that brand, so for a non-GM vehicle we can tell you what needs doing but cannot do the repair.
Can I get a loaner while recall work is done?
Often, yes. Carter keeps loaner vehicles for customers whose vehicle is in the shop. Tell us when you book and we will do our best to have one ready; it depends on availability that day.
What is the difference between a recall and a technical service bulletin?
A recall is a safety or emissions defect the manufacturer must fix for free. A technical service bulletin (TSB) is repair guidance for a known issue that is not a safety defect; TSB work may be covered under warranty but is not automatically free. When we run your VIN we will tell you which is which.
Related
Schedule service · Carter Chevrolet Service Department · Service specials · Afternoon Advantage: $20 off after 2 pm
Send us the VIN
Use the form above, or text the VIN to 405-400-0435. One business day, a real answer, and a free repair if anything is open.